I'm a Very Insightful Person, I'm here to share knowledge. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why this parcel was not. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. We would like to show you a description here but the site won’t allow us. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. stole my parcel. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. I’m staggered that CRC have started using them. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. 0 Kudos. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Browse Virgin Media Virgin Media Community. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. We would like to show you a description here but the site won’t allow us. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Welcome to our community forums and thank you for your first posts. We’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. on 08-11-2022 12:42. Quickstart is the quickest and easiest way to setup our services. . I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. We would like to show you a description here but the site won’t allow us. Thank you for reaching out to us in our community and a very warm welcome both here and to Virgin Media, I was able to locate you on our system with the. Yodel has apologised directly to Mr Beck and Ms. I've received no communication from virgin addressing this, in fact both of the. With a suitable router you can automate the failover so that there is no break in. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Yodel said my box has been delivered but when questioned they then said it was lost . and delivery tracking information. We would like to show you a description here but the site won’t allow us. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. - Create and view a Collect+ account. Yodel returned to sender. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Re: Virgin parcel scam. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. How to track a parcel. In response to maubarreira88. Thanks for reaching out to us regarding your issue. Four in 10 (41%) of DPD customers polled by Citizens Advice reported a problem with their last delivery, whereas at the top end a third (32%) of. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Yodel works with many retailers to offer Return to Yodel Store services. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Well-informed. We would like to show you a description here but the site won’t allow us. Yodel Delivery due tomorrow - No tracking and no order showing. on 30-05-2023 13:29. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. With a suitable router you can automate the failover so that there is no break in service when Virgin goes down. . Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. VM have rescheduled a second delivery, but tbh even the customer service. We would like to show you a description here but the site won’t allow us. It is the returned hub that has gone missing on its way back to virgin. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. We would like to show you a description here but the site won’t allow us. I was in all evening and no one came to my door. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. We would like to show you a description here but the site won’t allow us. Can I get a replacement sent out. Processed at National Hub. Simply select the track your parcel. Do you agree with Yodel's 4-star rating? Check out what 948,451 people have written so far, and share your own experience. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. So I opted for 4h Jan with Yodel instead. TV, broadband and. Warrington, United Kingdom GAME Digital plc 6 years 2 months. Entertain me; Broadband Deals. Mobile customers. See Deal. I don't work for Virgin Media. Yodel are telling me it's not been scanned for a few days and they don't know where it is. Yodel say I have to speak to Virgin to get the package re sent. Str33t. Good afternoon. ^SL”With the Yodel app you can. We would like to show you a description here but the site won’t allow us. You're claiming one of them items wasn't sent back. We would like to show you a description here but the site won’t allow us. Hi, I'm currently at the mercy of Yodel. I've had to take another day o. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. They never were. This applies to calls from any phone line, including mobile, landline and payphone. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. Have a delivered image sent directly to your device as soon as we have delivered your parcel. He assisted me with that but not beyond that. We would like to show you a description here but the site won’t allow us. Manage Your Account. We would like to show you a description here but the site won’t allow us. I would be grateful for any advice on the best way to proceed. When your parcel is marked as "Delivered" by Yodel, your service will be automatically activated, which will generate and activate your billing cycle. All the documents were signed , all. . on 02-02-2023 09:43. We would like to show you a description here but the site won’t allow us. Here are some of the most innovative travel videos. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 4139037141) Look around your front door to double-check that Yodel hasn't left you a delivery note*. I contacted Virgin who were adamant that it would delivered by 7pm, but they couldn. Joining in. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Browse Virgin Media Virgin Media Community. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. Arrange a return to one of 300 retailers through a Yodel Store. No hub and no tv box…. Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. Webchat – You can chat freely with the customer service on the web chat and. There are two ways to return a parcel through Yodel. Flag for a moderator. Security matters. The note stated that they had left his delivery – a. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Virgin Media . I tried to contact Yodel customer service. 07/11/23 16:47. We would like to show you a description here but the site won’t allow us. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. ) Need help? Visit Firstly, head to our tracking page and check the date your parcel is due to be delivered. Arrowmunda. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. I have looked everywhere. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. As in the title. We would like to show you a description here but the site won’t allow us. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Virgin Mobile. Yodel, returned to sender. but I can't. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Reply. However reading all the reports on some of the horror. Phone. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Most QuickStart kits have just 6 cables, connectors and powerlines to. I can't get through to Yodel to ask them to return it to VM. Where is your parcel coming from: Where is your parcel going to: Weight. Really disappointed, when I goo. Hermes and Yodel scored 1. Processed at National Hub. | Read 28,241-28,260 Reviews out of 422,000Today is the second day in another round of 3. Hubbox. Open the Netflix app on your Virgin TV box and select the Netflix banner. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. We would like to show you a description here but the site won’t allow us. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Furthermore, VM agent asked the VM client (me) to be the middle man to. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. FREE Virgin Media Returns | Collect+ delivered by Yodel. Hub 3 stuck at Yodel. In response to Steven_L. Click & Collect – Once the courier has collected your parcel from the retailer you purchased the item from, you will usually be provided with a tracking code. 5 and 1. Yodel strikes again. When I got there Yodel's customer service said that the package was. 4K compatible TV/device required to watch Ultra HD. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Sign in . 3 weeks ago. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. 09/11/23 11:22. Paul. Then enter your email address, and click on email me my new label and follow the instructions. Very. Even though I'm in a house, with a number and a postcode. If you have a tech booked they would have the equipment. But have only in the last - 5206771. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Chris_W1. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). 4K compatible TV/device required to watch Ultra HD. We would like to show you a description here but the site won’t allow us. They never were. Unfortunately we don't use the Openreach master sockets as they are BT only. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Use our app to: - Send a parcel from any of our thousands of local stores. We would like to show you a description here but the site won’t allow us. Str33t. wonkydragon. The guy did say it would be a hub 5. Hi all, I stayed home from work all day today on the assumption my QuickStart Kit was due to be delivered but unfortunately, that wasn't the case. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. 5 million in 2020. Your Virgin Media return Pending. Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Delivered Exactly. But until Thursday evening, there is no delivery, no update, nothing. 15/11/23 09:44. I have had no email notifications saying the 2nd quickstart kit has even been. Verified account Protected Tweets @; Suggested usersRob Beck ordered a new router from Virgin Media in March. Solved: Waited in all day for a booster supposedly to be deliver on Saturday. Options. They offered to send a new phone and sim but I said I don’t want to as. Sorry to hear you have been having issues with your Yodel delivery. Receive a two-hour delivery window for every parcel delivered to a door. Stay safe. Account - Mobile. Yes - of course. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Processed at National Hub. Main menu; Bundles. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. Do you agree with Yodel's 4-star rating? Check out what 477,160 people have written so far, and share your own experience. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. We would like to show you a description here but the site won’t allow us. We will also take a photo of your parcel when we’ve left it in a safe. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. National calling rates apply when you call through the number from a mobile phone, payphone or landline. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Dial: 150 – free on our home phone or mobile. Wish Local. We would like to show you a description here but the site won’t allow us. No still no tracking number. Processed at National Hub. This will be a few weeks in advance so you'll have. Fun story, I was in a block of flats with virgin media. Yodel says delivered but hasn’t. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Reply. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. Virgin Media - please listen. 2. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Any ideas? ThanksYodel Delivery email. Hub 3 stuck at Yodel. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Who we work with. Yodel deliveries are often delayed. Thank you for the update, please let us know how things go. Shop online with over 90 brands and have your items delivered to your local store. Compare TV, broadband and phone; Oomph bundles Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. Try Broadband Only from Virgin Media. 00 guaranteed…In response to Zach_R. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Yodel failed to deliver. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. on 12-11-2022 20:05. All materials are recycled using our UK downstream partners. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. 3 weeks ago. Virginmedia is a residential service and there is no service guarantee. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. Phone. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. - 4856480On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. I’ve chased Yodel and they have promised to deliver tomorrow . Yesterday it was showing for delivery, today if I hadn’t. We would like to show you a description here but the site won’t allow us. Options. Please bear in mind. This communication will. Manage your broadband, TV, home phone and mobile accounts in one place. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. . Free Member. Options. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. 08/11/23 14:01. Account - Cable. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Two different men tried to retrieve the parcel from me but I refused. Number of inclusive HD channels depends on package. Virgin Mobile. Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. 07/11/23 17:47. Click on the brands below or scroll down to the handy brand finder. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Sign in . The Collect+ Send service is in partnership with Parcel2Go. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Expecting delivery of router today but Virgin Media have not given me a tracking number. Yodel customer service said they couldn't do anything without a tr. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Lee1981. Virgin Media. The UK’s most popular channels, Catch Up services and built-in apps, in one place. GXO has collaborated with Virgin Media since 1999. We would like to show you a description here but the site won’t allow us. Published: 22 Jun 2022 16:15. If your returns label just shows the Collect+ logo, please select Yodel. We would like to show you a description here but the site won’t allow us. Virginmedia is a residential service and there is no service guarantee. - Track the progress of your sent parcels. on 28-03-2023 09:35. From £ 38 a month. I contacted Yodel and they said we ju. But have only in the last hour just got the message of "We have received your item for delivery etc" nothing about a time slot though. How to track a home delivery. The Collect+ Send service is in partnership with Parcel2Go. Zavvi. I have looked everywhere. Have checked junk/spam folder as well but nothing. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. Please choose the Yodel Store of your choice and let us do the rest. Kits returned on 26th March, 2022 via Yodel as you intructed. . Virgin text me in the 25th telling me yodel would contact - 5191673. Nothing off Yodel. Did not hear from Yodel. Don't cancel any existing broadband until VM is connected and working properly. Hello. We would like to show you a description here but the site won’t allow us. Published: 22 Jun 2022 16:15. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Minimum 800Kbps recommended per device accessing the. Horrific service from Virgin Media !!! on 21-09-2022 16:05. 35 votes, 12 comments. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Parcel collected by courier. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. I delayed delivery by Yodel for a week, but they are still intent on giving me another. Hopefully they can reconnect the older hub for now. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. They do have a business service with an SLA, but that of course costs more. Delivery company Yodel today confirmed it has suffered a “cyber incident”, after customers complained that online parcel tracking was unavailable and deliveries had been delayed. Send a parcel with Collect+. £45. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Openreach has just launched a revised. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Being harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. We could not find the parcel anywhere near the house at all. My housemate bought her daughter a tablet from some catalog she uses (think it's K&Co), and they use Yodel. and delivery tracking information. consumer polling and social media complaints. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. So I went outside my house no package,. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. | Read 378,921-378,940 Reviews out of 394,50405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714on 07-11-2022 18:44. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. On our wavelength. We would like to show you a description here but the site won’t allow us. Call us from a textphone on 18001 0345 454 1111. Options.